1. Introduction

At TecnoHost, we strive to provide excellent service and ensure customer satisfaction. However, in case of any dissatisfaction or other issues, this Refund and Cancellation Policy outlines the guidelines for refunds and cancellations related to our services.

2. Cancellation Policy

You may cancel your service with TecnoHost at any time. The cancellation will take effect as per the following:

• Shared Hosting: Cancellations made within 30 days of the initial order will be eligible for a refund as per the terms mentioned below. After 30 days, no refunds are issued.
• VPS and Dedicated Hosting: These services are non-refundable after the first 7 days of purchase. You may cancel at any time after the 7-day period, but no refunds will be issued for unused time.
• Domain Name Registration: Domains are non-refundable, once registered. Please be sure of your domain name selection before completing the purchase.
• Email Hosting: Email services are non-refundable after activation.

If you wish to cancel, please contact us at support@tecnohost.in or call us at [Insert Phone Number]. Our team will assist you in the cancellation process.

3. Refund Policy

TecnoHost offers a 30-day money-back guarantee for our shared hosting services. If you are not satisfied with our service within 30 days of your purchase, you can request a refund. However, the following conditions apply:

• Refunds are available only for the first 30 days of service. After this period, no refunds will be processed.
• The refund policy is applicable only for shared hosting plans. VPS, dedicated hosting, domain registration, and email hosting services are not refundable.
• Refunds will be processed back to the original payment method within 10 business days of the request.
• If any additional services such as SSL certificates, migrations, or custom configurations were purchased, these fees are non-refundable.

Refunds will not be issued in the event of any policy violations, misuse of services, or suspension due to non-payment.

4. Requesting a Refund

If you are eligible for a refund and would like to initiate the process, please follow these steps:

• Contact our support team within 30 days of purchase at support@tecnohost.in or call [Insert Phone Number].
• Provide your account details, including your email, order number, and the reason for requesting a refund.
• Our team will review your request and process the refund, if applicable.

Please note that the refund request will be rejected if made after the 30-day period or for non-refundable services.

5. Non-Refundable Services

The following services are non-refundable:

• Domain name registration and renewal.
• VPS hosting services after the 7-day grace period.
• Dedicated hosting services after the first 7 days of purchase.
• Email hosting services after activation.
• Any additional features, such as SSL certificates, website migrations, or custom configurations.

6. Cancellation by TecnoHost

TecnoHost reserves the right to cancel or suspend any account or service at any time, for reasons including but not limited to:

• Violation of TecnoHost's terms of service or policies.
• Non-payment of invoices or failure to maintain an active payment method.
• Suspicion of fraudulent activity or abuse of services.

If your account is canceled by TecnoHost, no refund will be issued for any remaining time on the service.